Such a pathetic morning. Thought that by sending the car for service first thing in the morning would guarantee a completion at 11am. Turns out it wouldn't happen, but it'll so
bring us hell.
We only learnt that there was no stock for the rear left pump at 10 am, after an hour of waiting for updates. Okay, when I thought that everything was finished and we can go hour, some guy comes up and says that the "shock absorber cover's broken". And to add salt to the wound, it was nearing lunch hour. Another one hour of useless waiting. >=(
Bloody fool; why didn't you guys send the car for test-driving before opening it up?! Why must you tell that it's broken at the end? We're already sick of waiting and here, we have to wait longer? You should've just told us about the leakage and crack in one breath. At one shot.
It's either the manager was ignorant or he pretended not to know. Talking about him
just drives me insane. As the head of the place, he should offer his apologies to the customer for the delay. He did not so and, instead, drove a Livina into the service center and bolted. My mom wanted to complain about his lackadaisical attitude, but I told her not to. There's no point of doing so as I had a strong feeling that he's not the type who will listen to a customer's criticism and work on it. Otherwise, he would have come over and profusely apologize for it.
I just hate it. It's lunch hour yet I see someone working on a Frontier. Can someone tell me why companies and offices have a manager? I don't see the logic here. I'm very sure that the problems don't end here.
People have been saying that the one in Glenmarie is and will never be efficient as the one in PJ. Time is the factor here. If we were to send it to PJ, it'll take us at least 3/4 day, but Glenmarie is sometimes faster. Well, you know what, I think I might just
throw out the time factor and send it there. I had enough of this
lackadaisical attitude!
Every time we go, some part will "magically" break or leak on that day and time and we have to wait longer for it to be done.
Car service centers in Western countries strive on efficiency and comfort. FYI, they are friendlier towards the customers. If there's any delay, they'll profusely apologize about it and try to soothe the customer's fury. Furthermore, it takes less than half a day to complete even a major job! They'll test the car before sending it to the center. Not the other way round.
You know, we waited for 5 hours there. Can you imagine waiting for another two hours with an exploding bomb and growling mind? Plus an additional hour for the stock to arrive!
We were supposed to meet up with Tanaka san today, but because of all this unnecessary mess, I had to phone at the eleventh hour to postpone our meeting. Thank God he was okay with it. Otherwise, who's going to pay for his anger? =(
If it weren't for that Good Samaritian, we'll definitely eat them up and die there. Yeah, I'm still waiting, but in the comfort of my home!
You mean to say that you will ignore the customer in his fury and let him/her cool on his own? What kind of PR is that? We'll never return again to change the cover. You must be out of your mind to even suggest that! If the sand enters the shock absorber, who's going to pay to change the whole shock absorber + the cover?
You?
The Good Samaritian even commented that your planning is way off base. At least he was more sympathetic than you guys because he has experienced it before.
Maybe you'll feel it when you are in our shoes and experience it yourself!
(Please) remind me not to buy any more Nissan or Proton cars (yeah, the last car had a huge engine and trottle body problem though we took good care of it) here.
I had enough of this bloody and inconvenient mess.